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Secretary or Personal Assistant (professional function)

A secretary, as an employee, is firmly integrated into the corporate structure and is available to a single supervisor, a specific group of people or even a department. A personal assistant or secretary generally performs general office and administrative tasks such as correspondence, scheduling, travel planning, etc. Depending on the company environment and responsibilities, the tasks may also be extended to the commercial and content areas.

Secretarial Services

An office service provides office work for other companies and offers them an external telephone and secretarial service. An office service acts on behalf of its customers. For example, incoming calls and appointments are accepted in the name of the respective customer. In some cases, office services also allow customers to use office space for a period of time or to use the office address as a business address for their own correspondence for representative purposes. An office service usually works for several clients and works from outside.

Forms of Virtual Personal Assistants

Here can be distinguished between independent VPAs and VPA services, as well as between German VPA services and from Germany led VPA services.

Self-employed VPAs

You work as a self-employed sole proprietorship on your own account. The work is usually carried out by the home office. Due to limited resources, independent VPAs tend to act for a small circle of customers.

VPA Services

These employ a team of VPAs. Most customers have their personal contact person. This either carries out the tasks or this is assigned to a VPA with appropriate expertise. The advantage of working with VPA agencies for the client is that different specialist competencies are combined in one team. Also, no unpredictable failures have to be feared, since in the absence of a VPA another can step in.

German VPA services

These VPA services operate from Germany with a team of personal assistants. Due to the local wage levels, the hourly rates of these providers are based on providers who rely on VPAs abroad. Here, the client can usually rely on a qualified team of specialists from various fields.

Germany-led VPA services

Although some VPA services are based in Germany, VPAs work for customers from other countries. By outsourcing their tasks to low-wage countries, customers benefit from affordable hourly wages and, due to the sometimes different time zones, tasks can be carried out with a time delay.

Butler Apps

A new trend is called "Butler Apps". Here, the VPA is commissioned by SMS or mobile app with tasks. The user sends his tasks to the assistant, who organizes and mediates the tasks. The people behind the service can process hundreds of tasks per hour thanks to scalable technologies. The customer can have different contact persons.

Secretarial Services

Forms of Virtual Personal Assistants

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